Terms of service for Scoops Co., pooper scooper service in Gresham, OR

Last updated: September 20, 2026

These terms are the agreement between you and Scoops Co. when you book a cleanup or start a plan. They are written in plain English on purpose. If anything here is unclear, email us and ask before you book.

Who we are

Scoops Co. is a pet waste removal business in Gresham and East County, Oregon. It is a sole proprietorship: "Scoops Co." is a trade name used by Jakob Eaton, who also does the work. We are a service-area business, so we work out of a vehicle and do not have a storefront you can visit. Email helloscoopsco@gmail.com or call or text (925) 408-6053.

Agreeing to these terms

You agree to these terms when you book a visit, start a plan, or let us service your property. You must be at least 18, and you must own the property or have the owner's permission to have this work done.

Where we serve

We serve seven communities: Gresham (97030 and 97080, plus the Gresham side of 97230, 97233 and 97236), Troutdale (97060), Happy Valley (97086), Fairview (97024), Wood Village (97024 and 97060), Boring (97009) and Damascus (97089). We do not serve addresses inside Portland city limits. If you book from outside our area, we will tell you and refund you in full rather than send someone.

What a visit includes

• A full sweep of the areas we agreed to cover.
• Waste double-bagged and taken with us. It never goes in your bin, a neighbor's bin, or a park can.
• Every gate we open, re-latched on the way out.
• A message when the visit is done. If you want proof the gate is shut, ask and we will send a photo of it.

Your schedule

A recurring plan gets a fixed weekday. We do not schedule an arrival time or a time window, and you do not need to be home. You get a reminder the day before each visit.

We work year-round, rain or shine. We may move a visit by up to one day for weather, a holiday, or routing, and we will tell you in advance when we do. Severe weather (ice, snow, high wind or lightning) can push a visit to the next working day.

Getting into the yard

Leave the gate unlocked, or give us a code at signup. If we cannot get in on your scheduled day because of a locked gate, a blocked path or a dog we cannot safely work around, the visit still counts and is still billed, and we will tell you the same day so you can fix it before the next one. We re-latch every gate behind us.

Your dogs

Your dogs can stay outside. We text on the way so you can bring them in if you would rather. We are comfortable around dogs.

If a dog behaves in a way that makes the yard unsafe to work in, we leave, the visit is billed, and we will talk with you before the next one. Tell us before your next visit if you add a dog, if a dog has ever bitten someone, or if a dog needs to be kept inside while we work.

Prices

Your price is set by how many dogs you have and how often we come. It is never based on the size of your yard. The price you see on your quote and your confirmation is the price you pay per visit.

If a yard needs far more work than a normal visit, such as a first-time catch-up or months of buildup, that is a one-time cleanup at its own price, and we quote it before we do the work.

How billing works

We keep a card on file and charge it through Stripe, our payment processor. We never see or store your full card number. You get an emailed receipt for every charge.

Each charge covers the period ahead of it, on your plan's own schedule:

• Weekly: charged every week.
• Every other week: charged every two weeks.
• Monthly: charged every month.
• Quarterly prepay: 13 weeks paid up front, at 10% off.
• One-time cleanup: charged when you book it.

Recurring plans renew on their own until you cancel. There is no contract, no minimum number of visits, and no signup fee.

If a payment fails

Stripe retries a failed card for a few days and emails you. We may pause service until the payment clears, and we will tell you before we do. If it stays unpaid, we may cancel the plan.

Price changes

We can change prices. If yours changes, we will email you at least 14 days before the new price is charged, so you can cancel first if you want to. A one-time cleanup price never changes after you have booked it.

Pausing and cancelling

Cancel or pause any time, with no fee and no penalty. Text, call, or email us. We will stop the plan within one business day of hearing from you, and you will not be charged again after that.

If you have already paid for a visit we have not done yet, you choose: we come and do it, or we refund it.

Refunds

• A visit you paid for and no longer want: refunded in full, as long as we have not already done it.
• Quarterly prepay: we refund the visits you have left. Completed visits are counted at the regular per-visit price, because the 10% discount was for prepaying the whole quarter.
• One-time cleanup: refunded in full any time before we arrive. If we arrive and cannot get into the yard, it is billed.

If you think a charge is wrong, email us before disputing it with your bank. We would rather fix it directly, and we usually can the same day.

If we do a bad job

Tell us within three days of the visit. We come back and re-clean the area we missed at no charge. That is our fix, and it is the remedy we offer for a visit you are not happy with.

Messages we send you

When you give us your email address and phone number, you agree to receive service messages: booking confirmations, day-before reminders, on-the-way and yard-secured texts, photos you asked for, and billing notices. Texts come from a regular mobile number. Reply STOP to stop the texts; you will still get billing and account emails, because those are part of the service. Your carrier's normal message rates apply. We do not send marketing texts.

Photos

We take photos as a record of the work, such as a latched gate or a problem we found in the yard. They are kept with your visit record. We will not publish a photo that identifies your property or your family without asking you first.

What we are not responsible for

• Damage that was already there before we arrived.
• Things we cannot see: sprinkler heads, buried lines, invisible fence wire, low-voltage lighting, or anything hidden in grass or landscaping.
• A gate, latch, or fence that fails because it was already worn or broken.
• Waste we could not find because of deep snow, standing water, tall grass, or darkness. We will get it on the next visit.
• Anything your dog does to a person, another animal, or property.
• What happens in the yard after we leave.

Our responsibility, and its limit

We carry general liability insurance. If we damage something and it is our fault, tell us within seven days and send photos. We will repair it, replace it, or pay the reasonable cost of the repair.

Apart from that, the most we can owe you for any claim connected to this service is the total you paid us in the three months before the problem happened. We are not responsible for indirect losses, like lost time or lost income. Nothing in these terms limits anything the law does not allow us to limit, including injury caused by our own negligence.

When we can end service

We can decline or stop service if the yard is unsafe, if a dog is aggressive, if anyone at the property is abusive to us, if payment stops, if the address is outside our area, or if the yard has something outside what this service covers, such as livestock waste, human waste, needles, or hazardous material. If we end service, we refund anything you have paid for and not received.

What we need from you

• An accurate address, ZIP code, and dog count. Price depends on the dog count, so tell us when it changes.
• A way in on your scheduled day, and a heads-up if the code or lock changes.
• A reasonably clear path to the areas we clean.
• Permission to authorize this work at that property.

Your information

What we collect and why is in our Privacy Policy. Short version: we keep what we need to schedule visits, charge you, and reach you, and we do not sell it.

Changes to these terms

We can update these terms. The date at the top changes when we do. If a change matters to you (price, billing, cancellation or liability), we will email you at least 14 days before it takes effect. The version in effect when you booked a visit is the one that applies to that visit.

Oregon law, and disagreements

These terms are governed by the law of the State of Oregon. If something goes wrong, email us first and give us 30 days to sort it out. Most things get fixed in a day. If we cannot fix it, either of us can take it to the state courts in Multnomah County, Oregon. Nothing here stops you from using small claims court.

The rest

If a court decides part of these terms cannot be enforced, the rest still stands. These terms, together with your quote and your booking confirmation, are the whole agreement between us. You cannot transfer this agreement to someone else; we can transfer it if the business is sold.

Questions about these terms

Questions about any of this? Email helloscoopsco@gmail.com or call or text (925) 408-6053. A real person reads it.